RETURNS & REFUNDS

We want you to love what you order from Raahz. Every product is quality-checked before dispatch. However, if there is any issue with your order, we’re here to help.

✅ Eligible Returns & Exchanges

We accept returns or exchanges only in the following cases:

• The product is damaged
• The product is defective
• You received an incorrect item

⏱️ Return / Exchange Request Window

• Requests must be raised within 3 days (72 hours) of delivery
• Requests raised after this period may not be accepted

🔁 Size Exchange Policy

• Size exchanges are allowed once, subject to stock availability
• The product must be unused, unwashed, and in original condition with tags intact
• Size exchanges are not applicable on discounted or clearance items

Please refer carefully to the size chart before placing your order to avoid exchange delays.

❌ Non-Returnable Items

The following are not eligible for return or refund:

• Items showing signs of wear, wash, or alteration
• Size issues where an exchange has already been used
• Requests raised beyond the eligible time window

💳 Refunds

• Refunds are applicable only for approved damaged, defective, or incorrect items
• Once approved, refunds will be processed to the original payment method
• Refund timelines depend on the payment provider and usually take 5–7 business days

🚚 Reverse Pickup

• Reverse pickup availability depends on your location
• If reverse pickup is not available, you may be requested to self-ship the product

📩 How to Raise a Request

To initiate a return or exchange, please email us at:

support@raahzofficial.com

Include:

• Order ID
• Clear images or video of the issue
• Description of the problem

Our support team will review and respond within 24–48 hours.